Support
OurSpark Support
We're here to help.
Have a question or running into an issue? Reach out and we'll get back to you as soon as we can.
How do I connect with my partner?
After signing up, tap "Create Our Spark" to generate your 6-character invite code. Share it with your partner and have them tap "Join Our Spark" to enter it.
What happens if my partner hasn't answered yet?
The reveal only happens when both partners have submitted. You'll see a waiting screen and we'll notify you the moment they answer.
One of us paid for Pro - do we both get it?
Yes. Pro unlocks for the entire couple the moment one partner subscribes.
How do I cancel my subscription?
Subscriptions are managed through your Apple ID. Go to Settings - your name - Subscriptions on your iPhone to cancel.
I'm having a technical issue.
Email us at [email protected] and describe what's happening. Include your device model and iOS version if you can.Contact
[email protected]